Shipping policy

This Shipping Policy explains how orders for clothing and apparel products placed through revolvrmensa.shop are processed, shipped, tracked, and delivered, and how we handle shipping delays, delivery problems, lost packages, damaged shipments, incomplete shipments, and other delivery-related matters.

revolvrmensa.shop is operated by SHERYL BAUM, doing business as revolvrmensa.shop. In this policy, “revolvrmensa.shop,” “we,” “us,” and “our” refer to that legal seller.

This policy should be read together with our Privacy Policy, Return and Refund Policy, and Terms of Service.

1. Business Days and Order Cutoff

A “business day” means Monday through Friday, excluding United States federal holidays.

Our daily order cutoff is 3:00 p.m. America/Los_Angeles (Pacific Time). Orders received after the cutoff, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

Orders placed during promotional events, seasonal sales, holidays, periods of unusually high demand, or other exceptional circumstances may require additional processing time. Where a material delay occurs, we will provide appropriate notice to the customer.

2. Processing and Dispatch

Orders are normally processed and dispatched within 1–3 business days after order and payment confirmation.

Processing may include payment authorization, order verification, inventory confirmation, address verification, fraud-prevention screening, security checks, picking, packing, labeling, and preparation for carrier collection.

Payment, billing, shipping-address, fraud-prevention, or security verification may occasionally be required before an order can be dispatched. If additional information is needed, we will contact the customer using the contact information associated with the order.

Unless the customer agrees otherwise, verification requirements will not be used to improperly extend a promised dispatch period without reasonable notice.

An order is considered dispatched only when the package has been physically accepted by the shipping carrier responsible for transporting it to the customer. Creating a shipping label, generating a tracking number, preparing an order for shipment, or transferring an order to a warehouse or fulfillment provider does not, by itself, constitute carrier acceptance or completed dispatch.

Customers will normally receive a shipping confirmation when the order has been handed over for transportation.

3. Shipping Cost and Estimated Delivery

Unless a different destination-specific estimate is clearly displayed before purchase, our standard shipping terms are:

Shipping term	Standard service
Processing and dispatch	1–3 business days
Transit after carrier acceptance	Approximately 6–9 business days
Estimated total time	Approximately 7–12 business days from the applicable processing start date
Standard shipping charge	Free

The destination-specific delivery estimate displayed during checkout, where applicable, will apply to the order.

Delivery estimates are based on normal processing times, carrier performance, transportation networks, destination conditions, and other circumstances that normally apply at the time an order is placed. Unless expressly stated otherwise, an estimated delivery date is an estimate rather than a guaranteed delivery date.

Delivery may take longer because of circumstances including, but not limited to:

• Severe weather;

• Natural disasters;

• Carrier service disruptions;

• Transportation congestion;

• Customs inspections;

• Customs clearance delays;

• Destination-country holidays;

• National or regional public holidays;

• Remote delivery locations;

• Incorrect or incomplete delivery information;

• Government restrictions;

• Border-control measures;

• Labor disruptions;

• Security incidents;

• Unforeseen transportation interruptions; or

• Other circumstances outside our reasonable control.

These circumstances do not exclude or limit any mandatory consumer right or remedy available under applicable law.

4. Dispatch Delays and Order Cancellation

If we cannot dispatch an order within the processing period stated above or another dispatch deadline specifically promised before purchase, we will make reasonable efforts to notify the customer.

Where appropriate, we may provide a revised estimated dispatch date and offer the customer the option to accept the revised timeframe or cancel the affected unshipped order.

If a further material delay occurs, we will provide any additional notice or obtain any consent required by applicable law.

If consent to a revised delivery period is legally required and is not provided, or if we cannot fulfill the order within a legally required or otherwise agreed period, we may cancel the affected order and notify the customer.

Customers may request cancellation before dispatch by contacting:

info@revolvrmensa.shop

If the order has not yet been dispatched and cancellation remains operationally possible, we will make reasonable efforts to cancel it.

Once a package has been accepted by the carrier, we may be unable to stop, cancel, modify, or redirect the shipment. This logistical limitation does not restrict any non-waivable statutory cancellation or consumer right.

Any refund associated with an approved cancellation will be processed in accordance with our Return and Refund Policy and applicable law.

5. Shipping Destinations and Restrictions

We ship only to countries, states, regions, territories, and delivery locations that are available for selection during checkout.

The availability of a destination during checkout does not necessarily mean that every carrier or shipping method can deliver to every address within that destination.

Some carriers may be unable to deliver to:

• P.O. boxes;

• Military addresses;

• Freight-forwarding facilities;

• Remote areas;

• Restricted territories;

• Locations subject to carrier limitations;

• Locations subject to government restrictions; or

• Addresses outside the carrier’s normal delivery service area.

Any destination or region that we cannot reasonably serve may be excluded from checkout or from applicable advertising, product-listing, or shipping settings.

If we accept an order and subsequently determine that delivery to the provided address is unavailable, we will contact the customer using the contact details associated with the order.

Where reasonably possible, we may request an alternative deliverable address.

If no reasonable delivery alternative is available, we may cancel the affected order and handle any resulting refund in accordance with applicable law and our published policies.

6. International Duties and Other Charges

Free standard shipping does not necessarily mean that an international order is free from customs duties, import taxes, value-added tax, goods and services tax, government processing fees, or other charges imposed by the destination country.

Unless checkout expressly states that applicable government-imposed import charges are included in the purchase price, those charges may be payable separately by the recipient to the destination-country customs authority, tax authority, postal service, or shipping carrier.

Customs and import rules vary substantially between countries.

Customers placing international orders are responsible for ensuring that the clothing products ordered may lawfully be imported into the destination country.

Customers should consult the appropriate destination-country customs authority if they need information about possible taxes, duties, import restrictions, or other government requirements before placing an order.

Any mandatory non-government shipping, handling, logistics, brokerage, or carrier fee charged directly by us or on our behalf will be disclosed before purchase where required.

We are not responsible for delays caused by customs inspections, customs processing, border-control procedures, or a recipient’s failure to comply with destination-country import requirements, except where applicable law provides otherwise.

Refusal to pay legally imposed customs charges or refusal to accept an international delivery may result in the package being returned to us. Any refund or reshipping request in such circumstances will be handled in accordance with applicable law and our Return and Refund Policy.

7. Tracking and Split Shipments

When tracking is available, we will send a shipping confirmation email containing tracking information to the email address associated with the order.

Please allow up to 48 hours after dispatch for tracking information to become active or begin displaying movement.

A tracking status such as:

• “Label Created”;

• “Shipping Information Received”;

• “Pre-Shipment”;

• “Shipment Information Sent”; or

• Similar wording

does not necessarily mean that the shipping carrier has physically accepted the package.

An order containing multiple clothing items may be sent in separate packages because of warehouse availability, inventory location, package-size restrictions, fulfillment arrangements, or other operational reasons.

Customers may therefore receive more than one tracking number for a single order.

No additional standard shipping fee will be charged solely because an order is divided into multiple shipments.

If we cannot dispatch one or more items included in an order, we will contact the customer and provide the options or remedies required under applicable law for the affected items.

8. Shipping Addresses and Failed Delivery

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Recipient name;

• Street address;

• Apartment, suite, floor, or unit number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Email address; and

• Telephone number where required by the carrier.

Customers should carefully review the shipping information before submitting an order.

If an address correction is needed, contact us immediately at:

info@revolvrmensa.shop

or

+1 (657) 757-8022

We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee that a shipping-address change can be completed after an order has entered fulfillment or after the carrier has accepted the package.

Customers should monitor carrier notices and collect packages from parcel lockers, carrier facilities, post offices, reception areas, authorized pickup locations, or other designated collection points within any stated collection period.

If a package is returned to us because of:

• An incorrect address supplied by the customer;

• An incomplete address;

• Failed delivery attempts;

• Refusal of delivery;

• Failure to collect the package;

• An unavailable recipient; or

• Another delivery failure attributable to information or conduct of the customer,

we will review the circumstances after the package is returned.

Where permitted by applicable law, the customer may be responsible for the actual cost of reshipping the package if the failed delivery resulted from incorrect information or conduct attributable to the customer.

No reshipping charge will apply where the delivery problem resulted from an error by revolvrmensa.shop, our fulfillment provider, or another party for whom we are legally responsible.

9. Delayed, Lost, or Misdelivered Packages

Please contact info@revolvrmensa.shop and provide your order number if:

• Tracking has not updated for 7 business days;

• The package has not arrived within 5 business days after the latest estimated delivery date; or

• Tracking shows that the package has been delivered but the customer cannot locate it after making reasonable checks.

If tracking shows delivery but the package cannot be located, customers should first check, where applicable:

• The front door and surrounding delivery area;

• Mailbox;

• Parcel locker;

• Side or rear entrances;

• Building reception;

• Concierge desk;

• Household members;

• Neighbors;

• Authorized pickup locations;

• Carrier notices;

• Carrier delivery photographs; and

• Other safe locations where the carrier may have left the package.

When a shipment issue is reported, we may review:

• Tracking records;

• Delivery scans;

• Delivery photographs;

• Shipping-address information;

• Carrier records;

• GPS or delivery-location information where lawfully available; and

• Other relevant evidence.

Where appropriate, we will contact the shipping carrier and initiate a delivery investigation.

Customers will not be required to resolve a carrier claim independently as a condition of receiving reasonable assistance from us.

If the available evidence reasonably establishes that a package was lost, materially misdelivered, or otherwise failed to reach the customer before delivery was properly completed, we will offer an appropriate replacement at no additional cost, refund, or another remedy required by applicable law.

If reliable evidence establishes proper delivery to the shipping address provided by the customer, we will explain the result of our review and any reasonably available next steps.

A carrier investigation will not be used to unreasonably delay, restrict, or avoid a mandatory consumer remedy.

10. Damaged, Defective, Incomplete, or Incorrect Shipments

If an order arrives:

• Damaged;

• Defective;

• Torn;

• Stained;

• Incomplete;

• Missing an item;

• In the wrong size;

• In the wrong color;

• Different from the product ordered;

• Materially different from its description; or

• Otherwise non-conforming,

please contact info@revolvrmensa.shop as soon as reasonably possible after discovering the issue.

Please provide:

• Your order number;

• A description of the problem;

• The affected product name;

• Relevant size or color information; and

• Photographs of the product, packaging, and shipping label where reasonably available.

Photographs can help us investigate shipping damage, packing errors, manufacturing defects, incorrect products, and missing items more efficiently.

However, photographs will not be required where providing them is impossible, unreasonable, or where applicable law provides otherwise.

Customers should retain damaged packaging and affected items until we advise whether they are needed for a carrier investigation.

When the available evidence reasonably establishes that an item is damaged, defective, incomplete, incorrect, or otherwise non-conforming, we will provide an appropriate remedy, which may include a replacement, refund, or another remedy required by applicable law.

Customers will not be charged additional standard shipping costs to correct an error for which we are responsible.

11. Consumer Rights

This Shipping Policy operates in addition to all rights and remedies available to customers under applicable consumer-protection law.

Nothing in this policy is intended to exclude, waive, restrict, replace, or limit a consumer right or remedy that cannot legally be waived.

This includes applicable rights concerning:

• Dispatch delays;

• Delivery delays;

• Non-delivery;

• Order cancellation;

• Lost packages;

• Misdelivered packages;

• Damaged goods;

• Defective goods;

• Incorrect goods;

• Missing goods;

• Product conformity;

• Warranties;

• Refunds;

• Replacement; and

• Other mandatory consumer remedies.

Where applicable federal, state, local, or international law provides customers with rights that are more favorable than the provisions of this policy, the applicable mandatory law will control.

12. Policy Changes

We may update this Shipping Policy periodically to reflect changes in:

• Shipping practices;

• Processing procedures;

• Carriers;

• Fulfillment providers;

• Delivery destinations;

• Store operations;

• Customer-service practices; or

• Applicable legal requirements.

Any updated policy will be posted on revolvrmensa.shop together with a revised “Last Updated” date.

The version of the Shipping Policy in effect when an order is placed will generally govern that order, except where a later policy change is required by applicable law or provides a more favorable benefit or remedy to the customer.

Customers are encouraged to review the current Shipping Policy when placing an order.

13. Contact Information

For questions about order processing, shipping, tracking, delivery, cancellations, delayed shipments, lost packages, damaged shipments, incorrect products, or other delivery-related matters, contact:

Legal Seller: SHERYL BAUM
Store Name: revolvrmensa.shop
Products: Clothing and apparel products
Email: info@revolvrmensa.shop
Phone: +1 (657) 757-8022
Business Contact Address: 316 N SHATTUCK PL, ORANGE, CA 92866, United States
Return Address: 316 N SHATTUCK PL, ORANGE, CA 92866, United States

Customers who wish to return a product should review our Return and Refund Policy before sending an item to the return address. Sending a product back without following the applicable return procedure may delay identification and processing of the return.

For shipping-related assistance, please include your order number and the email address used when placing the order so that we can locate the relevant transaction as efficiently as possible.