Refund policy

Store Name: revolvrmensa.shop
Contact Email: info@revolvrmensa.shop

This Return and Refund Policy applies to purchases accepted through revolvrmensa.shop. It is administered by revolvrmensa.shop. It should be read together with the Terms of Service, Shipping Policy, and any product-specific conditions disclosed before checkout.

Nothing in this policy limits any non-waivable right or remedy available to consumers under applicable U.S. federal, state, or local law.

1. Return Window

Unless a different period is required by applicable law or specifically stated for a product, customers may request a standard return within 30 calendar days after delivery.

For orders delivered in multiple parcels, the return period for each item begins when that item is delivered.

Customers should contact us as soon as possible if they wish to return an item.

2. Starting a Return

To request a return, contact us at:

Email: info@revolvrmensa.shop

Please include:

• Order number

• Product name and quantity

• Reason for the return

• Desired resolution, such as refund or exchange

• Photos or other supporting information where relevant

We will review the request and, when approved, provide return instructions and any applicable return authorization or shipping label.

Customers should not send products to the manufacturer unless specifically instructed by us in writing.

3. Standard Eligibility Conditions

For a standard change-of-mind return, products should generally be:

• Unused and in their original condition

• Uninstalled or unassembled where assembly would change the product's condition

• Clean and free from damage, stains, odors, or excessive wear

• Complete and suitable for resale

• Returned with original packaging and protective materials where reasonably available

• Returned with manuals, labels, accessories, certificates, components, promotional items, and other materials supplied with the product

• Free from removed, altered, or damaged security or serial-number labels

We may evaluate the condition of returned products before approving a refund.

Mandatory rights relating to defective, unsafe, misdescribed, or incorrectly supplied products are not limited by these standard return conditions.

4. Category-Specific Conditions

Certain products may have additional return requirements based on their nature.

For clothing and apparel, worn, washed, altered, stained, scented, snagged, damaged, or tag-removed items may not qualify for a voluntary change-of-mind return.

For intimate, swimwear, personal-care, or hygiene-related products, applicable seals, liners, or hygiene protections may need to remain intact.

These restrictions do not eliminate rights or remedies that cannot legally be waived, including applicable rights relating to defective, unsafe, misdescribed, or incorrectly supplied products.

5. Non-Returnable Items

Unless applicable law requires otherwise, certain items may not be eligible for standard change-of-mind returns, including:

• Gift cards

• Digital products after supply has begun

• Personalized or customized products

• Special-order products

• Final-sale or clearance items where clearly identified as such

• Opened personal-care or hygiene products

• Perishable or consumable products

• Hazardous materials or products subject to legally restricted returns

• Other products clearly identified as non-returnable before purchase

Returns involving fraud, counterfeit substitutions, intentional damage, or other abuse may be refused where permitted by law.

Nothing in this section limits legally required remedies for defective, unsafe, misdescribed, counterfeit, or incorrectly supplied products.

6. Damaged in Transit

Customers should inspect packages promptly after delivery.

If a product appears damaged during transportation, please contact us as soon as reasonably possible and, preferably, within 7 calendar days after delivery.

Where applicable, please provide:

• Order information

• Description of the damage

• Photos of the product

• Photos of the shipping box and packaging

• Photos of shipping labels or other relevant evidence

Customers should retain the original packaging until the matter has been resolved.

Depending on the circumstances, we may provide a replacement, replacement component, repair, return, partial refund, full refund, or other appropriate remedy.

For confirmed transit damage, we will not require the customer to pay return shipping where applicable.

7. Defective, Unsafe, or Misdescribed Products

If a product is defective, unsafe, materially different from its description, or otherwise does not conform to the applicable purchase terms, please stop using the product if continued use could create a safety risk.

Contact us at info@revolvrmensa.shop and provide the order information and a description of the issue.

Where appropriate, we may provide:

• Repair

• Replacement

• Replacement parts

• Price adjustment

• Return

• Refund

• Another remedy required or permitted by applicable law

A manufacturer's warranty may also apply. Customers may be asked to use the manufacturer's warranty process where appropriate, but a manufacturer's warranty does not automatically eliminate any legal responsibility of the seller.

8. Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing, please contact us promptly.

Before contacting us, please check the packing slip, order confirmation, and tracking information, as an order may occasionally be shipped in multiple packages.

We may request photos of the received products and packaging and may verify warehouse records, package weights, shipping scans, serial numbers, or other information.

If an incorrect shipment or missing item is confirmed, we will provide an appropriate correction without charging the customer for reasonable return shipping where applicable.

Customers should keep incorrectly delivered items secure until we provide instructions.

9. Return Shipping Costs

For a standard change-of-mind return, the customer may be responsible for return shipping costs unless otherwise stated by us or required by applicable law.

Customers should use an appropriate shipping service and suitable packaging and should consider using a trackable service.

For confirmed defective, damaged, misdescribed, or incorrectly supplied products, we will provide or reimburse a reasonable return method where applicable.

We do not normally reimburse premium, expedited, oversized, or otherwise upgraded return shipping unless approved by us in writing or required by law.

10. Packaging and Safe Return

Customers are responsible for reasonably safe packaging when arranging an approved return.

Products should be protected against damage during transportation and returned with relevant accessories and components.

For products containing batteries, glass, liquids, magnets, pressurized materials, blades, or other potentially hazardous components, customers must follow any return instructions we provide.

Large or heavy products may require special return arrangements or carrier pickup.

If a scheduled pickup fails because the customer is unavailable or the product is not prepared as instructed, a reasonable additional charge may apply where permitted by law and disclosed in advance.

11. Inspection Process

Once a returned product is received, we will inspect it to determine whether it meets the applicable return conditions.

We normally aim to complete the inspection within 5 business days after receipt.

Inspection may take longer when technical testing, carrier investigation, manufacturer consultation, high return volume, or other reasonable circumstances are involved.

If additional time is materially required, we will communicate the relevant status when reasonably possible.

12. Refund Method and Timing

Approved refunds are issued to the original payment method unless the customer agrees to another lawful method or the original payment method is unavailable.

We do not normally provide cash refunds for card purchases.

Once a refund is approved, the refund will be processed and credited to the customer's original payment method within 7 calendar days.

Customers should allow up to 7 calendar days for the approved refund to appear in the original payment account. If the refund has not appeared after 7 calendar days, please contact info@revolvrmensa.shop so that we can review the refund status and provide assistance.

The refundable amount includes the approved purchase price and applicable taxes. Standard outbound shipping was free and therefore has no amount to refund.

Optional paid upgrades, appointment services, installation, haul-away, gift wrapping, expedited delivery, or other completed services are not refundable to the extent they were properly performed and applicable law permits. Any lawful deduction will be explained.

13. Exchanges

Exchanges are subject to approval and product availability.

Depending on the circumstances, we may process the original product as a return and ask the customer to place a new order for the replacement product.

The price, applicable taxes, promotions, and availability of a replacement product may differ from the original order.

For defective, damaged, or incorrectly supplied products, we may provide a replacement where appropriate and subject to availability and reasonable verification.

14. Cancellations and Order Changes

Customers should contact us as soon as possible if they wish to cancel an order or change order information.

Cancellation is generally only guaranteed before the order has entered fulfillment or been shipped.

Once a shipping label has been created or the order has been dispatched, changes may no longer be possible.

If an order has already shipped, customers may request a return after delivery if the order qualifies under this policy.

Refusing delivery is not necessarily a substitute for following the return process.

We may cancel an order before acceptance or shipment where permitted by law due to reasons such as:

• Product availability issues

• Pricing or listing errors

• Payment failure

• Suspected fraudulent activity

• Delivery restrictions

• Product recalls or safety concerns

• Inability to lawfully complete the transaction

If we cancel an order, any applicable payment will be refunded or reversed.

15. Refused, Unclaimed, or Undeliverable Parcels

If a package is returned because of an incomplete or incorrect address, inaccessible delivery location, repeated failed delivery attempts, customer-responsible charges, or other circumstances attributable to the customer, the applicable refund may be reduced by actual return, storage, brokerage, or redelivery costs where permitted by law.

Any deduction will be explained to the customer.

If the delivery or fulfillment problem was caused by an error on our part, we will work with the customer to provide an appropriate resolution without improperly charging the customer.

16. Gifts, Bundles, and Promotions

For bundled products, a return may require the return of the complete bundle unless otherwise agreed.

If a promotional discount, free gift, or other promotional benefit was provided based on the purchase, the value of the promotion may be recalculated when a product is returned.

Gift-card refunds are generally issued to the original purchaser and are not normally convertible to cash except where required by applicable law.

Any applicable store-credit terms will be disclosed to the customer.

17. Warranty Coordination

Some products may include manufacturer warranties or other express warranty coverage.

Customers should retain their order confirmation, receipt, serial number, and other relevant purchase documentation.

Manufacturer warranty claims may require registration, proof of purchase, service through an authorized location, or compliance with specific warranty procedures.

Unauthorized modification, misuse, improper installation, accidental damage, or other excluded conduct may affect warranty coverage where permitted by the applicable warranty terms.

The availability of a manufacturer warranty does not eliminate any non-waivable rights or remedies available under applicable law.

18. Chargebacks and Disputes

Customers are encouraged to contact us at info@revolvrmensa.shop before initiating a payment dispute so that we can attempt to resolve the issue efficiently.

If a chargeback or payment dispute is opened, processing of a parallel refund may be paused where appropriate to avoid duplicate recovery.

We will provide truthful and relevant transaction records to payment providers or financial institutions when responding to disputes.

Customers retain any lawful rights to use payment disputes, regulatory complaints, small claims procedures, or other available legal remedies.

Customers should not receive duplicate recovery for the same transaction through both a refund and a chargeback.

19. Abuse and Fraud Prevention

We may review returns for signs of abuse or fraud, including:

• Product substitution

• Empty-box claims

• Serial-number mismatches

• Intentional product damage

• Repeated non-receipt claims inconsistent with carrier evidence

• Wardrobing or use-before-return behavior

• Promotional abuse

• Other fraudulent return activity

Where permitted by law, we may refuse a discretionary return or restrict future transactions when there is reasonable evidence of abuse or fraud.

These measures will not be used to improperly deny legally required consumer rights.

Any personal information collected during the return process will be handled in accordance with our Privacy Policy.

We do not unlawfully discriminate in the administration of this policy.

20. U.S. Consumer, Warranty, and State-Law Rights

This policy is intended to operate consistently with applicable U.S. federal, state, and local laws.

There is generally no nationwide cooling-off right for ordinary online retail purchases solely because a customer changes their mind. The 30-day standard return period described in this policy is a voluntary store policy unless a different period or remedy is required by applicable law.

Certain states may provide additional consumer protections, disclosure requirements, refund requirements, warranty rights, or other remedies.

Express warranties and applicable implied warranties may also provide rights or remedies. Federal and state laws may impose additional requirements concerning written warranties and consumer products.

Nothing in this policy is intended to waive, restrict, or reduce any consumer right or remedy that cannot legally be waived.

Issues involving defective, unsafe, materially misdescribed, counterfeit, or improperly supplied products will be evaluated separately from ordinary change-of-mind returns.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, price adjustment, damages, or other lawful remedies.

Customers seeking assistance should contact info@revolvrmensa.shop with the order number, product information, relevant dates, a description of the issue, and any supporting documentation.

Contact Information

Store: revolvrmensa.shop
Email: info@revolvrmensa.shop
Phone: +1 (657) 757-8022
Address: 316 N Shattuck Pl, Orange, CA 92866, United States